Wow, Jimmy Cockerill at The Rigging Company is great! He came in was able to identify the problem with furler quickly but was able to create a simple solution to the problem quickly and efficiently (without having to go up the mast!).
Along the way he identified other potential problems, trained me on how to prevent new problems all in an outstanding way. I never felt like he was selling work, he just looked at the problems, addressed them and said down the road you should fix this and that, all for a third of what he had quoted to come down.
I will be going through his company for all the things they do from now on!